Victoria N.

Jobs start slipping when schedules change, cleaners or technicians go quiet, customers wait for updates, vendors need follow-up, and open work sits unfinished because no one owns the next step. As a Property Management Operations Virtual Assistant specializing in day-to-day Scheduling, Dispatch, and Admin, I keep jobs, field teams, customers, vendors, and open tasks moving from request to completion, so the owner doesn't have to chase every update. I coordinate the people, communication, schedules, and follow-up behind day-to-day service operations so work stays visible, customers stay informed, and issues are escalated before they become bigger problems. IDEAL CLIENTS I SUPPORT I support growing: - Property management companies - Short-term rental and vacation rental businesses - Cleaning and property-service companies - Property maintenance businesses - HVAC, plumbing, electrical, landscaping, and other home-service companies My support is best suited to businesses coordinating customers or guests, cleaners, technicians, vendors, schedules, properties, and open jobs every day. HOW I SUPPORT YOUR OPERATIONS Scheduling & Dispatch Service-call and appointment scheduling | Cleaner and technician assignment | Dispatch | Appointment confirmation | Call-outs and replacement coverage | Rescheduling | Cancellations | Same-day schedule changes Field-Team & Vendor Coordination Cleaner, technician, contractor, and vendor communication | Assignment confirmation | Arrival follow-up | Job-progress tracking | Missing updates | Completion photos and documentation | Escalation | Close-out verification Customer & Guest Service Phone, email, and message support | Booking and appointment updates | Delay notifications | Customer follow-up | Guest communication | Complaints | Issue escalation | Post-service follow-up Maintenance & Work Orders Maintenance-request intake | Work-order tracking | Vendor scheduling and dispatch | Property access coordination | Repair follow-up | Quotes and estimates | Open-issue tracking | Completion evidence | Status updates Property & STR Operations Turnover coordination | Cleaner scheduling | Same-day turnovers | QC follow-up | Inventory tracking | Property readiness | PMS updates | Guest communication | Owner and management updates Operations Administration & Reporting CRM and PMS updates | Job-status tracking | Task coordination | Accurate records | Estimates and invoice follow-up | Daily and weekly reporting | SOPs | Checklists | Operational trackers I don't consider a task complete simply because it has been assigned. I follow open work, keep records current, communicate changes, verify the outcome, and escalate when something genuinely needs management attention. And when the same problem keeps happening, I look at the process behind it instead of repeatedly treating the same symptom. TOOLS & PLATFORMS Jobber | Buildium | Google Workspace | Google Sheets | mondaycom | ClickUp | HubSpot | Slack | WhatsApp Business | Guesty | Hospitable | Turno | Connecteam | Airbnb | Bookingcom | Notion | Hostfully | Krispcall | Zapier I can also adapt to the CRM, PMS, field-service software, SOPs, and workflows already used by your business. OPERATIONS EXPERIENCE & RESULTS My experience includes: - Coordinating 12 cleaners across 15 U.S. short-term rental properties - Managing 300+ turnovers from scheduling and assignment through QC and completion - Supporting 500+ guest stays - Maintaining an average guest response time of under 5 minutes - Coordinating same-day turnovers, call-outs, replacement coverage, maintenance vendors, inventory, and QC corrections - Helping maintain a 4.9+ Airbnb guest rating - Contributing to a 48% repeat booking rate - Creating SOPs, property guides, trackers, and workflows to bring structure to recurring operational problems THE VALUE YOU GET Fewer missed jobs, faster follow-up, informed customers, accurate records, and clear visibility into what is completed and what still needs attention. If you need a Property Management Operations Virtual Assistant to keep your schedules, field teams, customers, guests, vendors, maintenance requests, and open jobs moving, send me a message or click "Invite to Job."