Heather C.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

𝗦𝘁𝗼𝗽 𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝘁𝗵𝗲 '𝗻𝗼𝗶𝘀𝗲' 𝗮𝗻𝗱 𝘀𝘁𝗮𝗿𝘁 𝘀𝗰𝗮𝗹𝗶𝗻𝗴 𝘁𝗵𝗲 𝘃𝗶𝘀𝗶𝗼𝗻. I work with founders, MDs, and leadership teams whose business has outgrown its operational structure. If delivery is inconsistent, decisions are fractured, or every problem lands on your desk — that's the gap I close. 🎯 WHAT I DO ✔ Operational strategy & process design — building scalable systems that free you from the day-to-day ✔ Workflow automation — AI-assisted workflows and Asana automation, applied deliberately to eliminate busywork without losing the human judgement that matters ✔ Change management & organisational design — clear roles, accountability structures, and SOP creation ✔ Fractional COO support — senior operational partnership for founders who need a strategic right hand ✔ Strategic sounding board — helping founders cut through competing priorities, make clear decisions, and turn circular thinking into a sequential action plan ✔ Operational audits — identifying where time, money and capacity are being lost 📊 RESULTS Amesmo — £7M Marketing & Lead Generation Business (2023–2025) • Reduced cost-to-serve by 27% and increased overall efficiency by 40% through rigorous process optimisation • Cut campaign go-live times by 50–60% by building realistic timelines and clear accountability structures • Built the company's first New Business reporting framework from scratch — capturing campaign, prospecting, onboarding and pipeline metrics to enable data-led decisions for the first time • Designed AI-driven Asana automations across key business processes — reducing manual workload and improving accuracy throughout Kace Financial — Global FinTech Business (2016–2022) • Resolved a Priority 1 global software crisis — client withdrew cancellation and requested my personal inclusion in their next site visit • Contributed to a 10% increase in client implementation projects through consistently high delivery standards across 9+ concurrent projects with budgets from £400k to £4M • Implemented a knowledge management system across the global client services team, reducing issue resolution times by 20–40% depending on complexity • Led a team of 6 through simultaneous company restructure, redundancies and overnight transition to remote working — maintaining cohesion and performance throughout GFI Holdings — Financial Brokerage (2006–2016) • Negotiated 40% cost savings across IT and Facilities and overhauled billing processes to deliver a £90k+ rebate • Led a team of 5 through the complex integration of two database systems following a corporate merger — managing process change, data migration and team dynamics simultaneously • Designed and delivered a structured training programme for GFI's Asia offices to standardise reporting systems and ensure consistent P&L data across all regions 🛠 TECH STACK & METHODOLOGIES Tools: Asana (Certified Workflow Specialist — AI Workflow Automation), HubSpot, Salesforce, Power BI, Adobe Suite, AI/LLM tools (daily working practice) Frameworks: PRINCE2 Foundation, Agile, Process Mapping, SOP Design & Implementation If your vision is outpacing your systems — that's exactly where I work best. Reach out for a practical conversation about where the friction is and whether I can help remove it. Let's connect.