Joshua Armand M.
Team Lead | Quality Specialist | Tech Support | Customer Service
I'm a Team Manager with 7 years of experience, constantly driving performance and improvement, and development of consultants as seen in KPI's. I work hand in hand with the Quality Team, Service Delivery, as well as the Client, to continuously ensure to both meet and exceed key performance metrics. *Coaching and feedback, data analysis, team and people management, and creating effective action plans are some of the key tasks I perform *18 years of solid BPO experience in roles as Technical/Customer Support Specialist, Product Specialist, Quality Assurance Specialist, and Team Lead *Partnership is key, as well as constant communication to achieve success
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $14k
Billed in all: $101,475$101k
$14k in the last 6 months
Across 7 contracts
Earnings, last 30 days
Skill rankings: Top 3% in Problem Solving
Ranked by MRR among everyone on Upwork with the skill.
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- #67Coaching1,319 freelancers · 🇵🇭 #10Top 5%🇵🇭#10 of 204
- #72Time Management1,763 freelancers · 🇵🇭 #13Top 4%🇵🇭#13 of 687
- #102Troubleshooting1,460 freelancers · 🇵🇭 #28Top 7%🇵🇭#28 of 483