Ivy Rose Gayle R.

Hi! I’m a dedicated Customer Support Specialist and Virtual Assistant with over 5 years of experience in chat, email, and phone support across online platforms, including gaming, digital services, and BPO environments. I specialize in providing fast, accurate, and empathetic support while handling high-volume inquiries. I have strong experience in Zendesk, CRM systems, ticket management, and account troubleshooting, including deposits, withdrawals, and user verification. 💡 What I can help you with: ✅ Live Chat & Email Support ✅ Customer Service (Non-Voice & Voice) ✅ Ticket Management (Zendesk, CRM tools) ✅ Order Processing & Account Assistance ✅ Data Entry & Administrative Tasks ✅ Content Moderation & Compliance Review ✅ Social Media Customer Support I am highly detail-oriented, reliable, and able to work independently in a remote setup, including night shifts and fast-paced environments. I focus on delivering excellent customer experience while meeting response time and quality standards. Let’s work together to provide your customers with the best support experience!