Perla M.
Customer Service & Moderator | Bilingual CS representative
I am a bilingual Customer Service Representative, graduated in Social Communication at college. I am experienced in phone, online chat and email customer service, also, I have experience in content moderation. I am a fast lerner, always willing to put all my dedication to my job. I like setting goals to myself to remind me that I have to give always the best of me in anything that I do. I do belive that the best way to improve to: * Always ask if something is not clear * Set goals for everyday * Take notes and study. I am experienced in different CRM tools that helped me to engage with my customers in my previous jobs.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $12k
Billed in all: $33,495$33k
$4k in the last 6 months
Across 9 contracts
Earnings, last 30 days
Skill rankings: Top 3% in Radio Broadcasting
Ranked by MRR among everyone on Upwork with the skill.
- #4Radio Broadcasting149 freelancers · 🇩🇴 #1Top 3%🇩🇴#1 of 2
- #56Social Customer Service1,137 freelancers · 🇩🇴 #1Top 5%🇩🇴#1 of 15
- #74Content Moderation1,144 freelancers · 🇩🇴 #6Top 6%🇩🇴#6 of 46
- #503Writing16,517 freelancers · 🇩🇴 #3Top 3%🇩🇴#3 of 42
- #740Online Chat Support11,527 freelancers · 🇩🇴 #23Top 6%🇩🇴#23 of 290
- #2,088Customer Service37,167 freelancers · 🇩🇴 #37Top 6%🇩🇴#37 of 565