Jose israel N.

I support Quality Assurance operations for a healthcare outreach program, overseeing call audits, managing QA trackers, reviewing disputes, engaging in calibration sessions, and providing actionable feedback to enhance booking accuracy, ensure compliance, and elevate the overall member experience. With over 9 years of experience as a customer service specialist, I have a proven track record of delivering exceptional support in various corporate settings. I am adept at understanding and anticipating customer needs, consistently providing effective solutions and ensuring positive outcomes. My commitment to work and dedication to achieving company goals are unwavering, driven by a deep understanding of how customer success drives business growth. I am a highly organized, detail-oriented professional who thrives in a collaborative environment and excels at multitasking. I am eager to leverage my skills to effectively support your team and contribute to your objectives Past experiences: Local BPOs: - Top customer service specialist and Mentor Lead position at Capital One. - Top customer service specialist / advocate at UHC - Top customer service specialist at TXU energy Upwork: - Top customer service specialist / appointment setter at CCMG My Skills: Possessing a robust skill set designed to drive customer success and operational excellence: • Customer Success & Care: Committed to a customer-centric business strategy, providing proactive customer care, and building lasting customer satisfaction. • Exceptional Communication: Articulate and effective communication skills, crucial for clear client interactions and seamless internal collaboration. • Collaborative Team Player: Proven ability to work effectively in a team environment, contributing to shared goals and fostering a positive work culture. • Time & Task Management: Highly organized with strong abilities in time management and task prioritization, ensuring efficient completion of responsibilities. • Proactive Problem Solving: Focused on identifying and resolving customer issues efficiently and effectively. • Professional Integrity: Demonstrates honesty and maintains high ethical standards in all professional dealings. • Continuous Learning: Eager to acquire new knowledge and skills, adapting quickly to evolving business needs and product developments. • Product Expertise: Quickly develops comprehensive product knowledge to provide accurate and valuable support. • High Emotional Intelligence: Utilizes emotional intelligence to navigate complex customer situations and enhance team dynamics.