Heidi S.

I help business owners turn scattered tools, manual processes, and AI experiments into practical systems their teams can actually use. Most businesses do not need another AI tool sitting on a list. They need someone to look at how work moves through the business, where information is getting lost, what the team is doing manually, and where AI can help without creating more confusion. That is the work I do. I set up AI agents and AI-assisted workflows for real business jobs, with clear instructions, source material, boundaries, review points, and handoffs. I help teams decide what should be automated, what still needs a person involved, and what information AI needs in order to be useful. This can include agent setup, AI workspace configuration, business knowledge capture, prompt and instruction systems, reusable skills, approval processes, and ongoing system maintenance. I also build business operating systems for teams that have outgrown spreadsheets, disconnected apps, and information living in people's heads. That may include a Notion workspace, internal tools, dashboards, CRM and lead workflows, SOPs, documentation, project and task systems, reporting, scheduling, or a connected workflow across the tools the team already uses. The goal is not to add a complicated new system. It is to give people one practical way to see the work, find the information, and know what happens next. Business knowledge is a big part of this. Before a team can use AI well, its processes, source material, decisions, language, and operating rules need to be captured in a way both people and AI can work from. I help turn scattered documents, meetings, repeat questions, rough notes, and tribal knowledge into usable knowledge bases, SOPs, source libraries, and working instructions. That makes onboarding easier, gives the team a clearer reference point, and gives AI better context than a one-off prompt. I work with teams that want practical AI training, not a generic overview. I can help set up the tools, teach the workflow, create the what-to-say and what-to-do guidance, build human-review steps, and make sure the team knows where to go when something does not work as expected. Training can be a focused working session, a team workflow installation, or part of a broader operating-system build. I also build marketing and content-production systems. That can mean creating the structure for months of content, connecting source capture to planning, setting up editorial calendars, creating graphics and supporting assets, organizing approvals, scheduling content, and making finished work easier to reuse. AI can help with the repetitive parts, but the business still needs clear source material, brand direction, review, and final judgment. I build those pieces into the process instead of pretending content should run by itself. My background is in solving operational problems. I have a 100% Job Success Score, more than $200K earned, and over 3,700 hours on Upwork. Much of that work has involved AppSheet and Google Workspace projects, including internal tools, dashboards, CRM, inventory, scheduling, reporting, document generation, and field operations. That hands-on implementation experience is the foundation for the broader AI, operations, marketing, and team-system work I do now. I can help with: - AI implementation, agent setup, and AI-assisted workflow design - Business operating systems, internal tools, dashboards, and process improvement - Business knowledge capture for people, teams, and AI - Notion, AppSheet, Google Workspace, and connected-tool workflows - SOPs, documentation, source libraries, and reusable operating instructions - AI training, team setup, adoption support, and human-review processes - Marketing operations, content systems, graphics, editorial planning, and scheduling - Ongoing system improvement and support If your work is spread across spreadsheets, apps, messages, documents, and people's heads, show me how it works today. I will help you identify what should be organized, documented, connected, automated, or kept in human hands.