Dawson C.

I’m Dawson, an IT Support Technician based in Newfoundland, Canada, specializing in fast, accurate resolution of complex technical issues. With a strong foundation in enterprise networking & cloud administration (CCNA and AZ-104 certified) and practical experience across Windows environments, Office 365 administration, email systems, network troubleshooting, Wi‑Fi optimization, and small‑business infrastructure, I deliver reliable, technically sound solutions. I’ve supported clients through urgent break/fix issues, network performance problems, device configuration, security hardening, and cloud‑connected workflows. My work includes 9 successful Upwork contracts and over $5K earned, consistently rated for clarity, efficiency, and deep technical understanding. If you need a technician who can diagnose problems quickly, communicate clearly, and provide professional support during evenings and weekends, I’m your guy.