Yessika V.

Bilingual (English/Spanish) customer service representative with nearly two years of experience supporting a pest control company in Houston, Texas. In my current role, I answer customer calls through RingCentral, respond to emails and text messages through Airtable and Gmail, schedule service appointments, process payments and keep customer records up to date in PestRoutes. When customers call about specific problems, such as bed bugs or German roaches, I also explain the additional treatments available and help them book the service. After a school year working as a Spanish language assistant in France, the company hired me again, and I am grateful for the trust they placed in me. What you can expect from me: - Clear and professional communication in English and Spanish, by phone and in writing - Organization and attention to detail. I keep my own knowledge base with the help of AI tools such as Claude, so I can give customers accurate answers quickly - Patience and a positive attitude, especially on busy days I hold a degree in Modern Languages, a Community Manager certificate and an Advanced Media Buyer certification in Meta Ads, and I have run my own ad campaigns. This means I can also support social media tasks when needed. I am available full time with a flexible schedule, and I am looking for a long-term position where I can contribute and keep growing. I would be glad to hear more about your team and how I can help.