Vivian O.

Are you finding it difficult to manage leads, keep customer information organised, track sales opportunities and ensure prospects receive consistent follow-ups? When your CRM, sales and marketing processes are disconnected, leads can slip through the cracks, follow-ups get missed and potential sales opportunities are lost. I help businesses solve these challenges through CRM Management, Lifecycle Marketing, Sales Operations and Marketing Automation. My areas of expertise include: CRM Management: Contact and deal management, pipeline organisation, CRM administration, data management and reporting. Lifecycle Marketing: Customer journey management, email campaigns, lead nurturing, onboarding, segmentation and customer retention. Sales Operations: Lead management, sales pipeline tracking, follow-up processes, deal management and sales coordination. Marketing Automation: Workflow design, automated communication, lead assignment, customer follow-ups and process optimisation. Tools: HubSpot, Gohighlevel, MailerLite, Mailchimp, ActiveCampaign, Klaviyo, Kit, Systeme, GetResponse and n8n. Relevant experience and accomplishments: Grew an email subscriber base from approximately 500 to over 2,000. Supported a business coach in selling a paid membership course to more than 50 customers. Bring over three years of customer support experience using platforms such as HubSpot, Zendesk, Gorgias and Intercom. Have experience in lead generation and customer acquisition. I focus on creating organised, connected and customer-focused systems that help businesses manage leads, improve customer experiences and support business growth. Let's build better customer journeys and more effective business processes.