Hadassah T.

PROFESSIONAL SUMMARY ✅ Reliable and customer-focused professional seeking a Medical Virtual Assistant or Customer Service position. Skilled in communication, organization, appointment coordination, administrative support, and providing professional assistance to patients and customers. Strong ability to handle confidential information, manage multiple tasks, resolve concerns, and maintain a positive and professional experience. CORE SKILLS ✅ Medical Virtual Assistance Customer Service & Patient Support Appointment Scheduling Phone, Email & Chat Support Patient Communication Administrative Support Data Entry & Record Maintenance Calendar Management Insurance & Patient Information HIPAA Awareness & Confidentiality Problem Solving Conflict Resolution Professional Communication Multitasking & Time Management Microsoft Office & Google Workspace PROFESSIONAL EXPERIENCE ✅ Medical Virtual Assistant Assisted patients with scheduling, rescheduling, and confirming appointments. Responded professionally to patient questions through phone, email, and electronic communication. Maintained accurate patient information and administrative records. Supported healthcare staff with daily administrative and virtual tasks. Handled sensitive information with professionalism and confidentiality. Communicated clearly with patients while providing a welcoming and supportive experience. Managed multiple tasks while maintaining accuracy and attention to detail. Customer Service Representative Provided friendly and professional customer service by phone, email, or in person. Assisted customers with questions, concerns, orders, accounts, and service requests. Resolved customer issues efficiently while maintaining a positive attitude. Documented customer interactions and updated account information accurately. Escalated complex issues appropriately and followed company procedures. Maintained professionalism while assisting customers in fast-paced environments CERTIFICATIONS ✅ Medical Assistant / Medical Administrative Assistant HIPAA Certified Customer Service Certification TECHNOLOGY ✅ Microsoft Office | Google Workspace | Email & Calendar Platforms | Video Conferencing | Electronic Health Records (EHR) | Customer Relationship Management (CRM) Systems ADDITIONAL STRENGTHS ✅ Dependable and organized Professional and compassionate communication Quick learner Detail-oriented Comfortable working independently Strong time-management skills Patient-focused and service-oriented