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Carlos R.

Carlos R.

Help Desk Specialist / Customer Service Veteran

Senior Customer Support / IT Analyst ready to embrace new opportunities and experiences in order to further grow my expertise in the field of IT customer support.

🇺🇸New York City, United States$20/hr95% JSS4.89 (8)Since Jul 2022

Earnings and projects

MRR
$4.6k

Last 6 months ÷ 6

World#6,404 / 412k
🇺🇸Country#2,072 / 62.1k
Revenue, last 30 days
$5.5k

Last 6 months: $27k

World#4,706 / 412k
🇺🇸Country#1,611 / 62.1k
Total earnings
$91k

Billed in all: $97k

World#43,564 / 412k
🇺🇸Country#8,697 / 62.1k
Per project
$9.1k

$6.8k in the last 6 months

World#17,896 / 412k
🇺🇸Country#3,019 / 62.1k
Projects, last 6 months
4

Across 7 contracts

0% fixed100% hourly
World#51,813 / 412k
🇺🇸Country#7,181 / 62.1k
Projects in all
10

Across 16 contracts

13% fixed87% hourly
World#201,797 / 412k
🇺🇸Country#28,778 / 62.1k

Earnings, last 30 days

$97.4k+$5.5k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$90k$95k$100kOct 8Oct 23Nov 7

Skill rankings: #1 in 2 skills of 15

Rarest: top 0.51% in Customer Service, of 37,167. Ranked by MRR among everyone on Upwork with the skill.

  1. 1CompTIA52 freelancers · 🇺🇸 #1Top 2%
  2. 1Duo Security10 freelancers · 🇺🇸 #1Top 10%
  3. 3DHCP139 freelancers · 🇺🇸 #2Top 2%
  4. #13Information Technology659 freelancers · 🇺🇸 #6Top 2%
  5. #17macOS393 freelancers · 🇺🇸 #8Top 4%
  6. #18Healthcare Software394 freelancers · 🇺🇸 #2Top 5%
  7. #19Ticketing System1,296 freelancers · 🇺🇸 #5Top 1%
  8. #19DNS1,014 freelancers · 🇺🇸 #4Top 2%