Franklin L.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

"Great things in business are never done by one person. They're done by a team of people." - Steve Jobs I bring a strong background in client service and administration in the legal sector, I have developed key skills for effective client relationship management and organization of internal processes in dynamic environments. I've honed my skills with a focus on delivering exceptional service. My approach is marked by empathy and rapport-building, recognizing the unique challenges clients face and providing support with a caring tone of voice. I take pride in my problem-solving abilities and effective communication, consistently adding value to the company while fostering a positive customer experience. My experience includes: • Bilingual (English and Spanish) • Email Handling | Phone Handling •Organization and Time Management • Customer Support (email, chat, voice) •Ability to maintain focus and avoid distractions in a remote work environment. • Can work independently or as a team • Ability to multitask, set priorities and manage time effectively •Ability to handle sensitive and confidential information with discretion. •Demonstrates reliability, punctuality, and a positive attitude in the workplace. • Tech Savvy • Data entry • Being able to solve problems and resilience to stress and effort - I have my own private office to work without any noise or distractions -Headsets (Noise cancellation) Feel free to reach out to me to discuss your specific needs or inquire further about my skills.