Ysabelle d.

With 10+ years of experience, I serve as a versatile partner by combining empathetic customer service, operational discipline, and creative visual content. In structured and collaborative environments, my calm and dependable nature allows me to excel in building trust and maintaining clear communication. ____ 10+ years of experience. 3 distinct skill sets. 2 goals: Ensure customers are happy and teams run smoothly. 1 customer-centred creative mind. Hi there! My name is Ysabelle and I am an experienced Customer Support, Success, Account Management & Administration. Happy customers and SOPs are my "love language"—and I’m officially looking for a new home for these skills. With over a decade of experience, I serve as a versatile partner by combining empathetic customer service, operational discipline, and creative visual content. My goal is to create trustworthy, seamless, and efficient experiences for both customers and internal teams. I specialise in creating a positive impact by leveraging: - Customer Experience: Providing thoughtful care and managing complex accounts to build lasting trust and rapport. - Operational Discipline: Designing SOPs and workflows that ensure seamless internal efficiency. - Notion: Developing streamlined operating systems and workspace architecture. - DaVinci Resolve & Canva: Crafting compelling visual storytelling and high-quality creative assets. Whether I am assisting team members or engaging with clients, I thrive in structured, collaborative environments where clear communication is key. I’d love to hear about your open role or project—feel free to reach out! ____ Location: U.S. Citizen based in South Africa (UTC+2). Time Zones Availability: EMEA, NAMER and APAC Work Style: Highly experienced in async collaboration and remote delivery across global teams. Available for “live” work during normal business hours. Availability: Preference for long-term working relationships. Open to part-time, project-based, contract-to-hire roles, or full-time roles, depending on the scope.