Vhiel B.
Customer Experience Strategist & Operations Consultant | MBA Candidate
Are you interested in growing your business, lowering customer turnover, or creating an excellent training program? I connect high-level strategy to the actual execution of the strategy, thanks to my MBA education, which encompasses all the coursework and exams, as well as hands-on experience as a Subject Matter Expert (SME) and Trainer's Assistant in Telecom, and deep frontline knowledge in Banking, FinTech, and EdTech. Ways to help your business: • Standard Operating Procedures (SOPs): Developing reliable processes for growing businesses, compliance, and customer support. • Training & onboarding process: Creating lesson plans and tracks that allow new employees to get up to speed 50% faster. • Customer Support Audit & Strategy: Discovering pain points in your existing customer support process that could be harming your business’ revenues. Let's work together to turn your business problems into easy processes.
Earnings and projects
An estimate from an earlier read
Last 6 months: $13k
Billed in all: $67,226$67k
$4.2k in the last 6 months
Across 9 contracts
Earnings, last 30 days
No data since Nov 5, 2026.
Skill rankings: Top 3% in Product Description
Ranked by MRR among everyone on Upwork with the skill.
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