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Vhiel B.

Vhiel B.

Customer Experience Strategist & Operations Consultant | MBA Candidate

Are you interested in growing your business, lowering customer turnover, or creating an excellent training program? I connect high-level strategy to the actual execution of the strategy, thanks to my MBA education, which encompasses all the coursework and exams, as well as hands-on experience as a Subject Matter Expert (SME) and Trainer's Assistant in Telecom, and deep frontline knowledge in Banking, FinTech, and EdTech. Ways to help your business: • Standard Operating Procedures (SOPs): Developing reliable processes for growing businesses, compliance, and customer support. • Training & onboarding process: Creating lesson plans and tracks that allow new employees to get up to speed 50% faster. • Customer Support Audit & Strategy: Discovering pain points in your existing customer support process that could be harming your business’ revenues. Let's work together to turn your business problems into easy processes.

🇵🇭Cavite City, Philippines$16/hr100% JSSSince Aug 2022

Earnings and projects

MRR (estimate)
≈$2.1k

An estimate from an earlier read

World#21,071 / 412k
🇵🇭Country#2,252 / 56.3k
Revenue, last 30 days
$2.4k

Last 6 months: $13k

World#17,063 / 412k
🇵🇭Country#1,702 / 56.3k
Total earnings
$62k

Billed in all: $67k

World#62,988 / 412k
🇵🇭Country#9,503 / 56.3k
Per project
$21k

$4.2k in the last 6 months

World#5,620 / 412k
🇵🇭Country#1,069 / 56.3k
Projects, last 6 months
3
0% fixed100% hourly
World#66,479 / 412k
🇵🇭Country#5,298 / 56.3k
Projects in all
3

Across 9 contracts

11% fixed89% hourly
World#304,140 / 412k
🇵🇭Country#31,917 / 56.3k

Earnings, last 30 days

$67.2k+$2.2k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$64k$66k$68kOct 9Oct 24Nov 8

No data since Nov 5, 2026.

Skill rankings: Top 3% in Product Description

Ranked by MRR among everyone on Upwork with the skill.

  1. #4Training Session73 freelancers · 🇵🇭 #1Top 5%
  2. #50Finance1,002 freelancers · 🇵🇭 #4Top 5%
  3. #52Product Description2,037 freelancers · 🇵🇭 #10Top 3%
  4. #58Procurement991 freelancers · 🇵🇭 #14Top 6%
  5. #73FinTech802 freelancers · 🇵🇭 #5Top 9%
  6. #77Coaching1,319 freelancers · 🇵🇭 #13Top 6%
  7. #83BPO Call Center1,567 freelancers · 🇵🇭 #43Top 5%
  8. #177Customer Retention2,511 freelancers · 🇵🇭 #52Top 7%