Jose H.

To the Hiring Manager, With over 15+ years of experience, I take pride in my reputation as a dependable, responsible, hardworking professional who delivers top-notch, efficient services to diverse businesses. I built a highly reputable reputation, skills, expertise, and knowledge acquired. I bring a diverse skill set encompassing supervision, quality assurance, coaching, team leadership, proficiency in customer service (email & chat), personnel and project management, recruitment, human resources, and more. During my experiences as a Team Leader, Customer Success Manager & Onboarding Specialist, Quality & Assurance Manager, I have accumulated over 8 years of valuable experience, from pre-selecting personnel to onboarding new hires, providing coaching, and creating new procedures and FAQ files. I've overseen multiple agent teams across diverse customer service domains, including Quality and Assurance, Team Supervision, Customer Success and Onboarding Specialist, Coaching, and Team Management. I also had the opportunity to build a few teams from zero to production. I also had the opportunity to work at AML Bitcoin, a cryptocurrency enterprise, where my role allowed me to acquire in-depth knowledge of blockchain technology and data analysis. My skill set extends to using blockchain patterns. I've held various positions throughout my career, resulting in a unique blend of expertise, experience, and skills. As a personal goal, I am pursuing a certificate as a Google Cybersecurity Professional, encompassing proficiency in Microsoft Office and technical support experience. Lastly, my proficiency extends to various technologies and software, including Zendesk, Freshdesk, Zoom, Slack, QuickBooks, TeamViewer, HubSpot, Notion, Skype, Microsoft Teams, Telegram, Bitcoin, Trello, Asana, Shopify, and more. I'm confident that my abilities, knowledge, and expertise would make me a valuable addition to your organization. I'm eager to collaborate with you and deliver exceptional services, aiming to meet and exceed your expectations in every interaction. Thank you for considering my application and for your time! Sincerely, Jose Henriquez