Marissa C.

I have 8+ years of experience in healthcare insurance and customer service, with a strong background in patient coordination, appointment setting, and prior authorization for medical equipment. I was promoted to Lead Escalation, where I handled complex cases and ensured efficient issue resolution. I am experienced in working with US healthcare systems, supporting both patients and providers, and managing administrative and back-office tasks with accuracy and efficiency. Skills: • Patient coordination & follow-ups • Insurance support & prior authorization • Medical admin & documentation • CRM, email, chat, and phone support • Calendar & inbox management Why choose me: • HIPAA-aware and detail-oriented • Reliable, organized, and responsive • Fast learner with strong adaptability I’m committed to delivering quality support and helping healthcare teams run smoothly.