Darlene C.

I help e-commerce businesses streamline operations, generate high-quality leads, and enhance customer satisfaction. With 5+ years of experience in store management, customer support, and lead generation, I specialize in optimizing online stores, improving conversion rates, and ensuring seamless customer experiences. I have successfully managed multiple Shopify stores, handled customer inquiries across various platforms, and implemented lead generation strategies that drive sales growth. My expertise includes order fulfillment, refunds, CRM management, and customer engagement to build brand loyalty and retention. 🔹 What I Can Do for You: ✔ Customer Support & Retention – Email, and phone support to improve customer experience ✔ E-commerce Store Management – Product listing, order processing, inventory updates, and refunds ✔ Lead Generation & Outreach – B2B & B2C prospecting, cold email outreach, and engagement strategies ✔ CRM & Admin Support – Data entry, email handling, and backend operations to streamline workflows 🔹 Why Work With Me? ✅ Proven Experience in E-commerce – Hands-on Shopify store management, from product listings to order fulfillment ✅ Customer-Centric Approach – Skilled in handling inquiries, complaints, and refunds to boost satisfaction ✅ Lead Generation Expertise – Experience using AI tools to source and qualify leads that drive conversions ✅ Detail-Oriented & Efficient – Strong organizational skills to manage operations smoothly 🔹 Tools & Platforms I Work With: 🛒 E-commerce & Support: Shopify, Gorgias, Freshdesk, Netsuite, Konnective CRM, Dialpad, and more 🎯 Lead Generation & Outreach: Apollo.ai, Snov.ai, Instantly.ai, Seamless, Tweet Hunter, LinkedIn Sales Navigator, and other lead generation tools 📊 Productivity & Admin: Google Suite (Docs, Sheets, Gmail), Trello, Monday 💡 My Goal: To help e-commerce brands increase revenue, optimize operations, and enhance customer relationships through effective store management and targeted lead generation. 📩 Let’s connect! Message me today to discuss how I can support your business growth.