Charles O.

Is your inbox or live chat piling up while you're trying to run your business? I'll take it off your plate and make sure every customer gets a proper reply. 📊 3,900+ hours | 100% Job Success Hi, I'm Charles 👋 A customer support specialist in Abuja, Nigeria, helping online businesses with live chat and email support, plus the data entry and record keeping that goes with it. I work across helpdesk and CRM platforms like Zendesk, Crisp, HubSpot and Salesforce, and I pick up new ones fast. ✨ Here's what I can do for you: 💬 Live Chat Support: calm, clear replies, even when several chats come in at once 📧 Email and Ticket Support: tagging, documenting, following up and escalating when needed 📦 Ecommerce Customer Care: order questions, shipping and tracking updates, returns, refunds and cancellations, following your policy 🗂 Data Entry and Records: clean data in Excel, Google Sheets and your CRM, with 500+ entries a day on a past project 🔎 Accuracy Checks: I also score AI outputs against strict rubrics, so catching small mistakes is second nature 🛠 TOOLS & PLATFORMS Experienced with: Zendesk | Crisp | HubSpot | Salesforce | Slack | Microsoft Excel | Google Sheets Quick to pick up: Shopify | WooCommerce | Gorgias | Intercom | Freshdesk | Help Scout | Reamaze | LiveChat | Front | Zoho CRM | Trello | Notion | Asana | ClickUp ⭐ WHY CLIENTS HIRE ME ✅ Detail focused: my data entry background means I check twice before I send ✅ Fast typing: replies usually within a few hours ✅ Reliable setup: stable internet and electricity, both with backup ✅ Follow through: I stay on a ticket until it's actually solved ✅ Quick learner: joining your setup is never a bottleneck Send me a message with your tools, your hours and what a typical support day looks like, and I'll tell you how I'd handle it.