Rita O.
Twilio Voice Agents, CRM Automation , 10DLC, AI Calling, Twilio Expert
AI Voice Agents | Twilio Expert | SMS, Calling & CRM Automation I help businesses automate customer communication using AI Voice Agents, SMS Automation, Calling Systems, CRM Integrations, and Communication Workflows. I specialize in building production-ready systems that answer calls, qualify leads, book appointments, automate follow-ups, improve customer response times, and reduce manual work. My expertise combines modern AI technologies with real-world communication infrastructure, helping businesses move from manual processes to scalable automation. 𝗖𝗼𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 📞 Voice AI & Communication Automation AI Voice Agents, AI Receptionists, AI Calling Systems, Appointment Booking Agents, Lead Qualification Systems, Customer Support Automation, Contact Centers, IVR Systems, SIP, SMS Automation, Call Routing 🤖 AI Solutions & Conversational Systems OpenAI, Claude, Gemini, Vapi, Retell AI, Conversational AI, Knowledge Assistants, Internal AI Tools, Business Automation ⚙️ CRM & Workflow Automation Lead Management, Pipeline Automation, Customer Communication Workflows, CRM Integrations, Automated Follow-Up Systems ✅ API & WEBHOOK TROUBLESHOOTING When a communication workflow fails, the problem may be inside Twilio, Pipeline Sentinel, the CRM, webhook, API request, phone number, or automation logic. I can troubleshoot: • API errors • Webhook errors • SMS failures • Call failures • Routing problems • Authentication issues • TwiML errors • Status callbacks • CRM integration problems • Automation workflow failures • Phone number configuration My approach is straightforward: Understand the workflow → Review the setup → Identify the issue → Fix it → Test the complete system. WHY WORK WITH ME? I focus on communication infrastructure, automation, and reliable implementation. You can expect: ✓ Pipeline Sentinel expertise ✓ Twilio SMS & Voice support ✓ A2P 10DLC assistance ✓ Clear communication ✓ Practical troubleshooting ✓ Reliable workflow configuration ✓ API and webhook support ✓ Thorough testing Whether you were referred to me for Pipeline Sentinel or you need help with Twilio, A2P 10DLC, SMS, Voice, call routing, or automation, send me a message with your current setup and what you want to accomplish. I’ll help you understand the best approach and get your communication system working reliably.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $362
Billed in all: $4,068$4.1k
$362 in the last 6 months
Earnings, last 30 days
Skill rankings: Top 23% in Automated Call Distribution
Ranked by MRR among everyone on Upwork with the skill.
- #5Automated Call Distribution22 freelancers · 🇳🇬 #1Top 23%🇳🇬#1 of 4
- #10SMS Module Optimization13 freelancers · 🇳🇬 #2Top 77%🇳🇬#2 of 3
- #25Telephone System60 freelancers · 🇳🇬 #1Top 42%🇳🇬#1 of 4
- #31SMS Gateway81 freelancers · 🇳🇬 #6Top 38%🇳🇬#6 of 13
- #48Call Center Software91 freelancers · 🇳🇬 #2Top 53%🇳🇬#2 of 6
- #50IVR Software164 freelancers · 🇳🇬 #2Top 30%🇳🇬#2 of 8
- #66VoIP Software176 freelancers · 🇳🇬 #5Top 38%🇳🇬#5 of 10
- #123VoIP352 freelancers · 🇳🇬 #4Top 35%🇳🇬#4 of 16