Skip to content
BackNov 8
Rita O.
Upwork badge

Rita O.

Twilio Voice Agents, CRM Automation , 10DLC, AI Calling, Twilio Expert

AI Voice Agents | Twilio Expert | SMS, Calling & CRM Automation I help businesses automate customer communication using AI Voice Agents, SMS Automation, Calling Systems, CRM Integrations, and Communication Workflows. I specialize in building production-ready systems that answer calls, qualify leads, book appointments, automate follow-ups, improve customer response times, and reduce manual work. My expertise combines modern AI technologies with real-world communication infrastructure, helping businesses move from manual processes to scalable automation. 𝗖𝗼𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 📞 Voice AI & Communication Automation AI Voice Agents, AI Receptionists, AI Calling Systems, Appointment Booking Agents, Lead Qualification Systems, Customer Support Automation, Contact Centers, IVR Systems, SIP, SMS Automation, Call Routing 🤖 AI Solutions & Conversational Systems OpenAI, Claude, Gemini, Vapi, Retell AI, Conversational AI, Knowledge Assistants, Internal AI Tools, Business Automation ⚙️ CRM & Workflow Automation Lead Management, Pipeline Automation, Customer Communication Workflows, CRM Integrations, Automated Follow-Up Systems ✅ API & WEBHOOK TROUBLESHOOTING When a communication workflow fails, the problem may be inside Twilio, Pipeline Sentinel, the CRM, webhook, API request, phone number, or automation logic. I can troubleshoot: • API errors • Webhook errors • SMS failures • Call failures • Routing problems • Authentication issues • TwiML errors • Status callbacks • CRM integration problems • Automation workflow failures • Phone number configuration My approach is straightforward: Understand the workflow → Review the setup → Identify the issue → Fix it → Test the complete system. WHY WORK WITH ME? I focus on communication infrastructure, automation, and reliable implementation. You can expect: ✓ Pipeline Sentinel expertise ✓ Twilio SMS & Voice support ✓ A2P 10DLC assistance ✓ Clear communication ✓ Practical troubleshooting ✓ Reliable workflow configuration ✓ API and webhook support ✓ Thorough testing Whether you were referred to me for Pipeline Sentinel or you need help with Twilio, A2P 10DLC, SMS, Voice, call routing, or automation, send me a message with your current setup and what you want to accomplish. I’ll help you understand the best approach and get your communication system working reliably.

🇳🇬Makurdi, Nigeria$20/hr100% JSSSince Aug 2022

Earnings and projects

MRR
$60

Last 6 months ÷ 6

World#146,886 / 412k
🇳🇬Country#5,847 / 13.8k
Revenue, last 30 days
$96

Last 6 months: $362

World#92,852 / 412k
🇳🇬Country#3,131 / 13.8k
Total earnings
$4.1k

Billed in all: $4.1k

World#272,579 / 412k
🇳🇬Country#6,903 / 13.8k
Per project
$2k

$362 in the last 6 months

World#76,327 / 412k
🇳🇬Country#1,248 / 13.8k
Projects, last 6 months
1
100% fixed0% hourly
World#128,095 / 412k
🇳🇬Country#6,596 / 13.8k
Projects in all
2
50% fixed50% hourly
World#328,889 / 412k
🇳🇬Country#12,112 / 13.8k

Earnings, last 30 days

$4.1k+$96 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$3,950$4,000$4,050$4,100Oct 9Oct 24Nov 8

Skill rankings: Top 23% in Automated Call Distribution

Ranked by MRR among everyone on Upwork with the skill.

  1. #5Automated Call Distribution22 freelancers · 🇳🇬 #1Top 23%
  2. #10SMS Module Optimization13 freelancers · 🇳🇬 #2Top 77%
  3. #25Telephone System60 freelancers · 🇳🇬 #1Top 42%
  4. #31SMS Gateway81 freelancers · 🇳🇬 #6Top 38%
  5. #48Call Center Software91 freelancers · 🇳🇬 #2Top 53%
  6. #50IVR Software164 freelancers · 🇳🇬 #2Top 30%
  7. #66VoIP Software176 freelancers · 🇳🇬 #5Top 38%
  8. #123VoIP352 freelancers · 🇳🇬 #4Top 35%