Emily H.

I help SaaS and tech-enabled teams deliver client onboarding and implementations on time when projects are slipping or ownership is unclear. With 10+ years in project management and customer success, I step in quickly to organize timelines, coordinate stakeholders, and get clients live without chaos. I’ve led cross-functional implementations, internal rollouts, and customer-facing projects where speed, clarity, and communication matter. My focus is practical execution — not over-process. Typical ways I help: - Stabilize onboarding or implementation projects - Clean up timelines, documentation, and ownership - Act as a temporary PM or CS partner during transitions Available for short-term or fractional engagements (10–25 hrs/week). Comfortable stepping into existing systems and adapting quickly with minimal ramp-up.