Izhar H.

Senior MSP engineer with 6+ years inside US and German MSPs, working the stack you likely already run: ConnectWise PSA, NinjaOne, Rewst, immy.bot, Hudu, Liongard, Blackpoint, Sophos, Datto and Veeam. I take the escalations your help desk can't close, and the centralized work nobody has time for: automation, RMM policy, patching, backup health, alert tuning and documentation. WHAT I OWN FOR YOUR MSP - Tier 3 escalations: M365/Entra, AD/GPO, Windows Server, Hyper-V/VMware, Sophos and Meraki firewalls and VPN, with the root cause written into the ticket - Automation: Rewst workflows and immy.bot deployments for onboarding/offboarding, software rollout and new-PC setup - RMM and patching: NinjaOne policies, PowerShell scripting, patch management; Addigy for macOS - Security stack: Blackpoint MDR, Sophos Central, IronScales, SaaS Alerts, AutoElevate, Quickpass, ConnectSecure scans, DMARC/SPF/DKIM - Backup and monitoring: Datto and Veeam, Backup Radar triage, Liongard change tracking, Domotz - Onboarding and documentation: Hudu SOPs and runbooks, licensing via Partner Center and Sherweb HOW I WORK Inside your PSA, following your SOPs, with time entries and notes your service manager can audit. Overlap with US Eastern and CET hours. German-speaking for DACH clients. BEYOND THE DESK 13 years running an on-prem data center (VMware vSAN/NSX, Hyper-V, Oracle RAC), so server, storage and virtualization escalations don't need to leave the team. ENGAGEMENTS White-label Tier 3 (hourly or monthly retainer) • after-hours/weekend coverage • fixed-price automation or client-onboarding projects