Mammad N.

Customer Success Lead & Account Manager | Cross-Industry

Hi, I‘m Mammad (aka Mark) - use whichever feels right. Over the past 4+ years, I’ve owned customer success end-to-end for technical, high-stakes industries: algorithmic trading, crypto, and Web3. I guided clients from signup through fully configured live trading setups across multiple platforms, running daily client-health reporting to flag risk and prevent churn before it happened. During a volatile market stretch, I was the primary point of contact for high-value accounts - defusing concerns, leading retention conversations, and keeping churn low when it mattered most. I led customer success and education strategy for communities totaling 5,000+ active members - building the systems, health metrics, and proactive outreach that drove onboarding, adoption, and long-term retention across the full customer lifecycle. What I bring to a new team: • Full-cycle client ownership: onboarding, adoption, retention, expansion • Comfort with technical products and platforms — I learn new tools and systems fast • Health-metric tracking and proactive churn prevention, not just reactive support • Experience working across CRM systems and cross-functional teams (sales, tech, billing) • Calm, clear communication under pressure, especially with high-value or at-risk accounts