Renz Gabriel P.

Hi! I’m a Customer Support Specialist with experience in customer service, order management, and customer experience, helping businesses provide reliable, efficient, and professional support. With over 3 years of experience at Starbucks Philippines and my current experience in automotive e-commerce customer support, I’ve developed strong communication, problem-solving, multitasking, and customer relationship management skills. Here’s how I can help your business: ✅ Customer Support – Responding to customer inquiries professionally through email, chat, and support tickets. ✅ Order Management – Checking order statuses, tracking shipments, coordinating updates, and communicating delivery information clearly. ✅ Email & Ticket Management – Organizing, prioritizing, and resolving customer concerns using support platforms. ✅ Administrative Support – Handling data entry, updating records, organizing information, and completing daily tasks accurately. ✅ Customer Experience – Managing concerns with patience, empathy, and attention to detail while maintaining a positive customer experience. ✅ Team Collaboration – Working effectively with team members, following established processes, and adapting quickly to new tools and workflows. My experience in Starbucks also helped me develop leadership, training, and operational skills. As a certified barista trainer and former store marketing head, I learned how to maintain high standards, support team development, and execute projects efficiently. I’m comfortable learning new systems, following company procedures, and working independently in a remote environment. I value clear communication, accountability, and delivering quality work. What you can expect when working with me: * Professional and friendly communication * Attention to detail and accuracy * A proactive, solution-oriented mindset * Reliable task management and follow-through * A willingness to learn and continuously improve I’m looking forward to helping your business deliver excellent customer service and build lasting customer relationships. Let’s work together!