Nikki Mae E.

Hello! I'm a Customer Experience Specialist with over 5 years of experience supporting customers across financial services, insurance, e-commerce, hospitality, roadside assistance, and outbound sales. My background includes handling high-volume customer interactions through phone, email, and chat while delivering professional, empathetic, and solution-focused support. Throughout my career, I've helped customers resolve concerns, navigate complex situations, and build confidence in the services they use. Most recently, I've been part of an Escalations Team, where I handle complex customer complaints, supervisor requests, service recovery, and high-priority cases. I work closely with customers and internal teams to investigate concerns, identify solutions, and restore positive customer experiences. My experience includes: ✔ Customer Support (Phone, Email & Chat) ✔ Customer Escalations & Complaint Resolution ✔ Customer Experience & Service Recovery ✔ Roadside Assistance Coordination & Dispatching ✔ E-Commerce Support (Shopify, Gorgias, Loop Returns) ✔ Insurance Customer Support ✔ CRM Systems (Zendesk, Gorgias, IRIS CRM) ✔ Order Management & Returns Processing ✔ Data Entry & Documentation ✔ Outbound Sales & Customer Retention I pride myself on providing professional communication, strong problem-solving skills, and delivering outstanding customer experiences while maintaining productivity and quality standards. Let's connect and discuss how I can support your business.