David H.

I help organizations analyze, improve, and clearly communicate complex processes, strategic initiatives, and operational procedures. I translate workflows into clear documentation, SOPs, and training materials using process documentation, instructional design, and supporting multimedia content. My deliverables build understanding, minimize errors, and support the efficient execution of operational procedures and workflows for both internal teams and end users. I collaborate with engineering, client services, project management, operations, sales and marketing, and HR. I work closely with subject matter experts and stakeholders to clarify requirements, identify inconsistencies, and help define clear, workable procedures before documenting and supporting rollout. I have over 20 years of experience working with clients across IT, finance, utility construction, healthcare, automotive, telecommunications, and retail. Previous clients include ADP, IBM, HP, Cox Automotive, Philips, and Fiserv, as well as nonprofit organizations such as the Leukemia & Lymphoma Society and She is Safe.