Ma Isabelle M.

I have more than 5 years of combined experience in the customer care service industry with focus on the US Healthcare system and with almost 3 years in the quality control field. With a strong background in virtual assistance and medical assistance, combined with extensive experience in email management, project coordination, client interaction, staff onboarding, and quality assurance. I am confident in my ability to contribute effectively to your team. I am also HIPAA Certified! I am proficient with the use of the following tools: • Microsoft office • Google suite applications – calendar, document, spreadsheet, slides • Document storage – Dropxbox, Google drive, and other cloud services • Communication software – Vicidial, Skype, Slack, Viber, Whatsapp, Wechat, Teams, and Zoom • Email services – Yahoo, Google, Outlook live • EMR - Practice Fusion, AthenaOne Health, RITA, WoundAlly • Medical Coding/Billing - APEX • Adobe Acrobat I have great experience working on the below-mentioned functions: • Patient Registration/Intake (Including HPI completion) • Insurance Verification • Pre Authorization Request and verification • Provider PIN calling ( for verifying provider TAX id, NPI, and billing address) • Medical Records Management • Medical Coding and Billing, Charge Coding • Referral Management • Disability/Leave Forms • Quality Control • Staff Recruitment, Onboarding, Training and Protocol QA I would love to discuss more about what I can bring to the table, feel free to reach out and we can get the ball rolling. Looking forward to assisting you, Isabelle