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Ritesh  A.
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Ritesh A.

Full-stack Developer | AI Automation

I build AI voice agents and receptionists that answer calls, qualify patients, book appointments, and capture intake — so clinics, med spas, and healthcare practices stop losing leads to voicemail and stop paying for missed-call coverage. Over the last 5+ years I've focused on production-grade Voice AI and conversational automation, backed by 15+ years in full-stack software development and enterprise architecture. My systems aren't demos — they answer real calls, route real patients, and integrate with the EHRs, CRMs, and calendars your practice already runs on. What I build AI Receptionists & Patient Intake 24/7 AI receptionists that answer in natural voices, handle FAQs, and never miss a call Patient intake bots that capture demographics, insurance, symptoms, and consent Appointment scheduling with real-time calendar availability (Google, Outlook, Calendly, EHR) Multilingual intake for clinics serving diverse patient populations HIPAA-aware data handling, audit logs, and call recordings IVR & Call Routing Smart IVR that triages new patient vs. existing patient vs. emergency Call forwarding rules, after-hours coverage, and overflow handling SMS follow-ups, appointment reminders, and no-show recovery Call summarization and CRM logging after every conversation Voice AI for Specific Healthcare Workflows Med spa front desk: consultation booking, treatment FAQs, deposit collection Dental, chiropractic, and primary care: insurance verification, intake forms, recall calls Wound care and specialty clinics: structured intake into Airtable, Notion, or custom DBs Hands-free medical scribe: voice-driven clinical documentation and SOAP note generation Automation & Integration n8n and Make workflow orchestration tying voice into the rest of your stack Two-way sync with Google Sheets, Airtable, HubSpot, GoHighLevel, Jane App, simplepractice Webhook-driven handoffs to human staff when the call needs a person Custom dashboards for call volume, conversion, and missed-opportunity tracking Voice AI Stack Voice platforms: Vapi, Retell AI, Bland AI Telephony: Twilio (voice + SMS), Telnyx, SIP trunking TTS / Voices: ElevenLabs, Cartesia, PlayHT, Deepgram Aura STT: Deepgram, Whisper, AssemblyAI LLMs: GPT-4o, Claude, Gemini, Azure OpenAI Orchestration: n8n, Make, custom Node/Python services RAG & Knowledge: Pinecone, Azure AI Search, vector + hybrid retrieval for practice FAQs and protocols Proven results 3,000+ automated workflows deployed 200+ successful projects delivered 50,000+ hours of manual work eliminated for client teams $2.5M+ in operational savings across deployments Trusted by clinics, healthcare startups, and regulated practices Best fit if you Run a clinic, med spa, dental, or specialty practice losing calls after hours or during peak times Want an AI receptionist that sounds human, books appointments, and integrates with your existing systems Need patient intake automated without compromising on accuracy or compliance Are ready for a $3,000+ phase-one investment in a production system Let's talk through your call volume, the workflows you want automated, and what your front desk is spending time on today. Send me a message with your practice type and the use case — I'll respond with a proposed architecture and timeline.

🇮🇳Ranchi, India$22/hr100% JSS5.00 (11)Since Aug 2022

Earnings and projects

MRR
$1.4k

Last 6 months ÷ 6

World#36,001 / 412k
🇮🇳Country#4,179 / 45.9k
Revenue, last 30 days
$3.3k

Last 6 months: $8.1k

World#10,842 / 412k
🇮🇳Country#1,346 / 45.9k
Total earnings
$65k

Billed in all: $68k

World#60,885 / 412k
🇮🇳Country#9,382 / 45.9k
Per project
$4.6k

$1.4k in the last 6 months

World#37,531 / 412k
🇮🇳Country#4,175 / 45.9k
Projects, last 6 months
6

Across 8 contracts

88% fixed12% hourly
World#34,408 / 412k
🇮🇳Country#4,220 / 45.9k
Projects in all
14

Across 16 contracts

81% fixed19% hourly
World#168,286 / 412k
🇮🇳Country#23,126 / 45.9k

Earnings, last 30 days

$67.8k+$3.6k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$64k$66k$68kOct 8Oct 23Nov 7

Dotted: longer than usual between two readings. Hatched: over two weeks without one.

Skill rankings: Top 5% in IVR Software

Ranked by MRR among everyone on Upwork with the skill.

  1. #9IVR Software164 freelancers · 🇮🇳 #3Top 5%
  2. #45AI Audio Generation482 freelancers · 🇮🇳 #6Top 9%
  3. #47AI Speech-to-Text336 freelancers · 🇮🇳 #15Top 14%
  4. #55Patient Care512 freelancers · 🇮🇳 #1Top 11%
  5. #57ElevenLabs638 freelancers · 🇮🇳 #14Top 9%
  6. #62AI Text-to-Speech529 freelancers · 🇮🇳 #14Top 12%
  7. #101Twilio743 freelancers · 🇮🇳 #11Top 14%
  8. #106Twilio API710 freelancers · 🇮🇳 #27Top 15%