Jesalyn B.

Hello and welcome to my profile! I am a customer support and sales professional with experience across US-based BPO accounts and remote sales operations. My background includes delivery and order management, airline reservations, billing support, payment processing, sales, and customer complaint resolution. I have assisted customers with order issues, booking changes, cancellations, refunds, billing questions, and service inquiries through phone and email. Here's how I can help your business: Customer service and email support Order management and delivery-related concerns Billing inquiries and payment assistance Booking and reservation support Sales assistance and handling customer objections Customer follow-ups and administrative support I am a fast learner who adapts easily to new systems, procedures, and working environments. I communicate professionally, listen carefully to customer concerns, and aim to find appropriate solutions while following established policies. I am also open to learning new tools and expanding my skills into virtual assistance and other administrative services. I value reliability, clear communication, accuracy, and continuous improvement. My goal is to help businesses deliver better customer experiences while keeping their daily operations running smoothly. If you need someone with hands-on customer service and sales experience who is adaptable and willing to learn your processes, I would be happy to discuss your project. Thank you for visiting my profile!