Mercy O.

I help Airbnb hosts, co-hosts and short-term rental managers run their rentals without the daily stress. I handle guest messages, bookings, calendars, cleaners, listings and pricing so you can focus on growing your portfolio. I support Airbnb, Vrbo, Booking;com, Expedia, Agoda, and Furnished Finder, with hands-on experience in Guesty, Hostaway, Hospitable, Lodgify and OwnerRez. Here's what I take off your plate; ✅ GUEST COMMUNICATION • Respond quickly to inquiries, booking requests, and guest questions • Send check-in details and handle arrival issues • Manage reservation changes, cancellations, and Airbnb support cases • Reply to reviews and help protect your 5-star rating ✅ Cleaners, Maintenance & Operations • Schedule cleaners and share turnover details • Coordinate repairs and follow up until tasks are complete • Monitor active stays, check-ins, and property status • Keep owners, managers, and cleaning teams updated ✅ LISTINGS & OTA Management • Set up and optimize Airbnb, Vrbo, and Booking,com listings • Improve titles, descriptions, amenities, photos, and house rules • Audit current listings to find gaps affecting clicks and bookings • Keep listing details accurate across platforms ✅ REVENUE PRICING • Manage PriceLabs and review AirDNA market data • Adjust rates for seasonality, demand, and local competition • Identify discount and promotion opportunities • Support occupancy and revenue-growth strategies • Increase revenue and occupancy rates through Trends ✅ CALENDARS & BOOKING SOFTWARE • Connect listings and keep calendars, rates, and availability synced • Set up and manage Guesty, Hostaway, Hospitable, Lodgify, or OwnerRez • Prevent double bookings and resolve channel-sync issues ✅ CHECKLISTS & REPORTS • Create cleaning, check-in, and maintenance checklists • Maintain property notes, task lists, and spreadsheets • Send clear updates on completed work and next steps • Support property marketing materials, service descriptions and case studies. • Assist with outreach and follow-up campaigns for property and co-hosting opportunities. • Conduct Airbnb arbitrage/property research using platforms such as Zillow and Zoopla. TOOLS I USE Guesty, Hostaway, Hospitable, Lodgify, OwnerRez, Hostfully, PriceLabs, AirDNA, Turno, Breezeway, Airtable, ClickUp, Monday;com, Notion, Slack, Google Calendar, TurnoverBnB, Breezeway, Yardi Breeze Schlage, August, Kwikset, Yale 📩 Message me with your property details and current challenges, and I’ll tell you how I can help through "𝐃𝐢𝐫𝐞𝐜𝐭 𝐌𝐞𝐬𝐬𝐚𝐠𝐞" or click “ 𝙃𝙞𝙧𝙚 𝙢𝙚” or "𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 a 𝐉𝐨𝐛".