Mercy O.

Airbnb Virtual Assistant|STR Operations|OTA Listing Optimization

I help vacation rental owners and property management companies increase occupancy, grow bookings, maximize revenue and manage the daily short term rental operations. With 5+ years of hands-on experience as an STR Co-Host and Property Management Admin, I've supported rental businesses across Airbnb, Booking, Vrbo, Expedia, Agoda and Furnished Finder, managing guest communication, pricing, listings onboarding, property marketing and day-to-day operations. I am experienced with Hospitable, Guesty, Hostaway, Lodgify, Hostfully, Bed24, and iGMS; to keep properties running smoothly and guests having a 5-star experience. MY CORE SHORT-TERM RENTAL & OTA SERVICES ✅ Guest Communication & Reservation Management • Manage guest inquiries, booking requests, confirmations and reservation details. • Handle pre-arrival, check-in, during-stay and checkout communication. • Coordinate early check-ins, late checkouts, special requests and other guest needs. • Maintain professional, hospitality-focused communication across Airbnb, Vrbo and Booking • Escalate urgent guest, property or financial issues appropriately ✅ STR Listing Setup, Optimization & OTA Onboarding • Create and set up new listings for short-term rentals, vacation homes, villas, homestays. • Optimize existing listings to improve search visibility, algorithm ranking, guest attention, conversion, occupancy and revenue potential. • Optimize titles, descriptions, amenities, property details, space and neighborhood information for both guests and OTA search. • Setup photo order and caption designed to showcase the property's strongest selling points. • Audit listings to identify missing information, weak content, inaccurate amenities, visibility issues and conversion • Create guest messaging templates that support booking and guest journey. • Apply optimization strategies across Airbnb, Vrbo, Booking and Expedia. ✅ Pricing, Revenue & Market Research • Support dynamic pricing strategies using PriceLabs and other pricing tools. • Research comparable STR properties, rates, amenities, occupancy indicators & market positioning using AirDNA. • Review pricing by season, demand, length of stay and booking conditions. • Identify opportunities to use promotions, discounts and OTA pricing settings more effectively. • Connect pricing decisions to occupancy, competitiveness and revenue performance rather than simply lowering or increasing nightly rates. ✅ OTA & PMS Management • Manage and synchronize property information, calendars and reservations across multiple OTAs. • Support channel mapping and synchronization between Airbnb, Vrbo, Booking and other connected platforms. • Set up and optimize PMS such as Guesty, Hostaway, Hospitable, Lodgify and OwnerRez. • Maintain accurate availability, rates, restrictions, listing information and reservation data to minimize booking conflicts. ✅ Property Operations, Turnovers & Maintenance Coordination • Coordinate cleaners, maintenance teams, photographers, contractors and other vendors. • Track turnovers, inspections, maintenance requests, supplies and outstanding property issues. • Follow up with vendors to ensure work is completed properly and on schedule. • Maintain property task lists, inventory records and maintenance trackers. • Identify operational gaps before they become guest-facing problems. • Support day-to-day operations across multiple properties with minimal supervision. ✅ STR Administration, Reporting & SOPs • Maintain operational spreadsheets, dashboards, calendars, trackers and property records. • Create and document SOPs, checklists and repeatable operational workflows. • Prepare property and operations reports covering completed work, outstanding issues and recommended actions. • Track deadlines, follow-ups, approvals and unresolved items. • Keep property information and operational documentation organized and easy to access. ✅ Co-Hosting Business Development & Lead Research Research STR investment opportunities and potential properties. • Conduct Airbnb arbitrage/property research using platforms such as Zillow and Zoopla. • Research local markets, competitors, amenities and property positioning. • Support property marketing materials, service descriptions and case studies. • Assist with outreach and follow-up campaigns for property and co-hosting opportunities. ✔ Automation & Communication • Airtable |Clickup |Monday. com |Notion |HubSpot |Slack ✔ Smart Lock & Security Systems: • Schlage | August App | Kwikset | Sifely |Blink and Yale smart lock systems ✔ Cleaning • TurnoverBnB | Breezeway |Yardi Breeze |Google calendar 📩 Send me "𝐃𝐢𝐫𝐞𝐜𝐭 𝐌𝐞𝐬𝐬𝐚𝐠𝐞" or click “ 𝙃𝙞𝙧𝙚 𝙢𝙚” or "𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 a 𝐉𝐨𝐛" and let's discuss how to take your rental business to the next level.