Altagracia D.

Client Success Manager & Operations Specialist

With over 5 years of experience across customer experience, client success, and operations, I’ve developed a strong ability to support customers, manage detailed workflows, and keep communication clear and organized in fast-paced environments. Throughout my work in SaaS, healthcare, e-commerce, and industrial sectors, I’ve supported users, coordinated cross-functional communication, and ensured daily operations run smoothly from start to finish. My career includes roles at Teleperformance (Xfinity), Telehealth Certification Institute, Veterinary Marketing, Cirtuo, and Volition, where I managed onboarding, handled high-volume inquiries, coordinated with vendors and fulfillment teams, processed purchase orders, and maintained accurate CRM and operational documentation. I’m experienced in simplifying complex issues, resolving technical questions, and providing a steady, reliable point of contact for clients and internal teams. I’m fluent in English and Spanish, speak intermediate French, and work confidently with tools such as HubSpot, Zendesk, Salesforce, Monday, Shopify, Jira, Asana, Slack, Kajabi, Google Workspace, Coupa, various ERPs, and LMS platforms like Moodle. I bring strong organizational skills, excellent communication, and a proactive, solution-focused mindset to every project. I adapt quickly, anticipate needs, and consistently deliver a smooth and professional customer experience.