Md Touhidul Islam R.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Hello, I'm Rahat! I’m a Customer Support and Technical Support Specialist with 3+ years of professional experience at Merchynt, helping businesses deliver better customer experiences and reliable support. I specialize in handling customer inquiries, troubleshooting technical issues, assisting users with software and digital tools, and providing clear, practical solutions. I understand the importance of timely communication, patience, and making sure every customer feels heard and supported. Here's how I can help you: 1. Customer Support: Handling customer inquiries through live chat, email, and support tickets. 2. Technical Support: Troubleshooting technical issues, investigating problems, and guiding users through step-by-step solutions. 3. SaaS Support: Helping users navigate software platforms, resolve common issues, and understand product features. 4. AI Tool Support: Assisting users with AI-powered tools, troubleshooting common problems, and answering product-related questions. 5. Customer Service Operations: Managing support requests, documenting issues, following up with customers, and escalating complex problems when necessary. Why should you work with me? - 3+ years of professional experience at Merchynt. - Clear, friendly, and professional communication. - A patient, solution-oriented approach to customer issues. - Strong attention to detail and a commitment to customer satisfaction. - Prompt responses, reliable follow-ups, and effective problem-solving. - The ability to learn new tools and adapt to different workflows. To get started, I'll need: 1. A brief overview of your business, product, or service. 2. Details about your support workflow, tools, and customer communication channels. 3. Your expectations, support guidelines, and any relevant documentation or knowledge base. Whether you need help managing customer inquiries, resolving technical issues, supporting SaaS users, or assisting customers with AI-powered products, I’m ready to contribute to your team. Have a project in mind? Feel free to send me a message. I'd be happy to discuss your requirements and help you deliver an excellent customer experience. Thank you for visiting my profile. I look forward to working with you!