Haider I.

I take the chaos out of e-commerce operations so you can focus on scaling your business. With 3+ years of experience managing customer support, Shopify operations, and Facebook Ads coordination for e-commerce brands, I help businesses run smoothly by handling the day-to-day tasks that keep customers happy and campaigns performing. 📌 What I Bring to Your Team: - Shopify Expert: Order management, refunds, line item edits, inventory updates, and zero-error order processing - Facebook Business Manager & Media Buying: Comment moderation, customer engagement under ads, campaign setup, and ad creative coordination - Customer Support Pro: Fast, empathetic responses across email, chat, and social platforms - 50+ daily inquiries with 95%+ satisfaction - Multi-Platform: Shopify, Facebook Ads Manager, Zendesk, Jira, OTRS, Slack, Google Sheets, ChatGPT - Data-Driven: I build reports and track performance metrics to help you spot trends and improve operations 💼 Real Results: ✓ Managed high-volume customer support (50+ daily inquiries) while maintaining sub-3-hour response times ✓ Coordinated Facebook ad campaigns and managed comment sections during live campaigns for e-commerce brands ✓ Handled Shopify order edits, refunds, and reships with zero errors and full documentation ✓ Created workflow systems using Google Sheets to track campaigns, ad creatives, and customer issues ✓ Recently completed MSc in Data Analytics to bring analytical insights to e-commerce operations 🎯 I'm Your Go-To For: - E-commerce brands needing reliable Shopify + Facebook Ads support - DTC businesses scaling fast and needing organized, proactive operations help - Brands running Facebook campaigns who need someone to moderate comments and engage customers - Businesses that value clear communication, attention to detail, and data-backed decisions I don't just answer tickets or launch ads - I help you protect your ad spend, reduce customer churn, and keep operations running smoothly so you can focus on growth. 📅 Available 30-40 hours/week | 🕐 Flexible across US/EU hours | 💬 Fluent English | 📍 Based in Dublin, Ireland Ready to streamline your e-commerce operations? Let's talk.