Kelly J.

Customer Service Data Analyst

I am a highly skilled and detail-oriented professional with extensive experience in Microsoft Excel, Word, SAP, and data entry. I specialize in engaging and retaining clients through effective communication across chat and email platforms. With a fast typing speed and strong analytical abilities, I excel at resolving customer issues promptly and ensuring a high level of satisfaction. My background also includes proofreading and editing to maintain accuracy and clarity in all forms of written communication. Additionally, I have hands-on experience managing social media accounts, particularly on TikTok and Instagram, helping to maintain brand presence and audience engagement. I am also experienced in conducting thorough website reviews, offering clear, constructive feedback on functionality, user experience, and design to help improve overall site performance.