Lexter B.

👋 Hi! I’m a Shopify Customer Service & E-Commerce Support Specialist with 3+ years of experience helping online businesses deliver fast, professional, and customer-focused support. 🎯 I help e-commerce brands improve customer satisfaction, reduce refunds and chargebacks, and keep daily support operations running smoothly. 🛍️ WHAT I CAN HELP WITH 📧 Email, live chat & social media support 📦 Order processing, tracking & modifications 💰 Refunds, returns, cancellations & exchanges 🚚 Shipping delays, lost packages & delivery issues 💳 Payment inquiries & chargebacks 🤝 Complaints & dispute resolution 🏭 Supplier & fulfillment coordination ⚙️ SOPs, macros & support workflows 🛠️ TOOLS & PLATFORMS Shopify | Gorgias | Zendesk | Freshdesk | Reamaze | Zoho CRM | Help Scout | Trengo | PayPal | Stripe | Recharge | Gmail | Slack | CJ Dropshipping | AliExpress | 17TRACK | DHL | FedEx | UPS | USPS 🌍 INTERNATIONAL SUPPORT I have experience supporting customers across the USA, Europe, and international markets. Using DeepL, Google Translate, and AI-assisted workflows, I can also handle multilingual customer inquiries. ⭐ WHY WORK WITH ME? ✅ 3+ years of e-commerce support experience ✅ Strong Shopify knowledge ✅ Experienced with high-volume ticket handling ✅ Friendly, professional & solution-focused ✅ Calm when handling difficult customers ✅ Focused on reducing unnecessary refunds ✅ Available on weekends & holidays when needed ✅ Reliable for long-term partnerships 🚀 I don’t just answer tickets—I help protect your sales, keep customers happy, and make your customer support easier to manage. 📩 Looking for a reliable Shopify Customer Service Representative or E-Commerce Virtual Assistant? Send me a message and let’s discuss how I can support your business. Best regards, Lexter