Carl Francis P.
Top Rated Customer Support Expert | Shopify & eCommerce | 7+ Years
⭐ Top Rated Customer Support Expert with 7+ years of experience in eCommerce and Retail. I specialize in Shopify customer support, handling email, chat, and phone inquiries while ensuring fast resolution and excellent customer experience. I have worked with global brands including retail and health-based companies, assisting with: • Order tracking & fulfillment • Refunds & returns • Customer complaints & escalations • Shopify admin support • Zendesk / Gorgias / Helpdesk management My goal is simple: provide fast, friendly, and efficient support that improves customer satisfaction and retention.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $16k
Billed in all: $80,069$80k
$5.2k in the last 6 months
Across 14 contracts
Earnings, last 30 days
Skill rankings: Top 2% in Social Media Management
Ranked by MRR among everyone on Upwork with the skill.
- #20Order Entry618 freelancers · 🇵🇭 #12Top 3%🇵🇭#12 of 447
- #24Ecommerce Order Fulfillment755 freelancers · 🇵🇭 #11Top 3%🇵🇭#11 of 376
- #24Retail & Consumer Goods313 freelancers · 🇵🇭 #3Top 8%🇵🇭#3 of 68
- #36Order Management1,128 freelancers · 🇵🇭 #17Top 3%🇵🇭#17 of 562
- #81Order Tracking2,668 freelancers · 🇵🇭 #54Top 3%🇵🇭#54 of 1,731
- #87Gorgias1,588 freelancers · 🇵🇭 #43Top 5%🇵🇭#43 of 895
- #266Zendesk5,908 freelancers · 🇵🇭 #113Top 5%🇵🇭#113 of 2,921
- #364Online Chat Support11,528 freelancers · 🇵🇭 #181Top 3%🇵🇭#181 of 6,897