Laura H.

I’m a bilingual English-Spanish professional with 10 years of experience in customer service and over a year of hands-on experience supporting a U.S. law firm. My background combines legal support, client intake, customer service, administrative support, and marketing operations, which allows me to step into different parts of a business and keep things organized and moving. In my current legal support role, I handle client intake, calls, emails, scheduling, follow-ups, client communication, case-related administrative tasks, document preparation, e-filing, and day-to-day support for a law firm. I’m also familiar with legal and business platforms. Alongside my legal experience, I have a strong background in customer service and e-commerce support, including assisting customers through phone, email, and chat and helping resolve order, website, and sales-related issues. More recently, I’ve expanded my experience into marketing and social media support. I work with social media publishing, monthly KPI reporting and performance summaries, and basic Canva tasks. This gives me a practical understanding of both the customer-facing and operational side of a business. What I can help with: • Legal virtual assistance & legal administrative support • Client intake & lead follow-up • Customer service via phone, email & chat • Appointment scheduling & calendar management • Administrative & back-office support • E-commerce customer support • Social media posting & management support • Social media KPI tracking & monthly reporting • Data entry, research & organization • CRM and customer management systems My academic background includes a Bachelor’s Degree in International Relations, and I’m currently completing a Higher Technician program in Marketing and Advertising in Spain, further developing my skills in digital marketing, social media, e-commerce, and business communication. I’m comfortable working independently, following established processes, learning new software, and communicating directly with clients and team members. My goal is simple: to make things easier for the business and provide reliable support that gets the work done correctly and on time.