Kim B.

Thank you for visiting my profile! I am an experienced Customer Support Manager with extensive experience in e-commerce, dropshipping, Shopify, and marketplace operations. I have a strong background in customer service leadership, operations management, product management, supplier coordination, and social media management. ✅ 5 years as Customer Support Manager ⭐ Experience in managing CRM tools such as Respondio, Gmail, Front, Freshdesk, Zendesk, Zoho, Amazon, Trello, Jira, Canva, Asana, and Gorgias ⭐ Overseeing the customer support team, including hiring, training, and performance management ⭐ Setting team goals, and KPIs, and ensuring alignment with company objectives. ⭐ Conducting regular team meetings to discuss performance, challenges, and updates. ⭐ Developing and implementing customer support strategies to enhance customer satisfaction. ⭐ Conducting regular audits of customer interactions to ensure consistency and quality. ⭐ Handling escalated customer complaints and resolving complex issues. ⭐ Generating regular reports on customer support metrics, such as response times, resolution rates, and customer satisfaction scores. Experienced with: Zendesk Gorgias Freshdesk Zoho Gmail Trello Jira Asana Canva Google Workspace Microsoft Office ✅ Product Listing ⭐ Inputting detailed product information, including titles, descriptions, prices, and specifications, into the e-commerce platform. ⭐ Uploading high-quality images for each product ⭐ Adding relevant tags and filters to improve product discoverability ⭐ Organizing products into collections or groups ⭐ Setting up alerts for low-stock items and coordinating restocks with the supplier ⭐ Setting up bundles, product pairings, and “frequently bought together” ⭐ Adding customer reviews and rating ✅ Social Media Manager ⭐ Overseeing Facebook, Instagram, TikTok, Pinterest ⭐ Doing Influencer Collaboration ⭐ Scheduling a post ⭐ Boosting the post ⭐ Invoice Additional Skills Product listing and research Customer support via email, chat, phone, and social media Returns, exchanges, refunds, and cancellations Package tracking and logistics coordination Spreadsheet reporting and data analysis Google Docs, Google Sheets, and Microsoft Office Supplier communication Grammarly Basic photo and video editing I am committed to maintaining the highest level of professionalism, confidentiality, and accuracy in every task I handle. I take pride in delivering excellent customer experiences while helping businesses improve operations and grow efficiently. Thank you for considering my profile. I would be happy to discuss how my experience and skills can contribute to your business. I look forward to speaking with you!