Nurhoneybe M.

Customer Support Agent | Zendesk & Freshdesk Specialist | Live Chat

I am a Customer Support Specialist with 5+ years of experience in voice, email, and live chat support. I’ve worked with companies managing support tickets, resolving complex issues, and ensuring timely updates for customer satisfaction. ✅ Proficient in Zendesk & Freshdesk – ticketing, macros, automations, and knowledge base ✅ Experienced in order tracking, dispute resolution, and account support ✅ Strong communicator with a customer-first approach ✅ Skilled in multitasking, KPI monitoring, and process improvement I’m flexible, detail-oriented, and committed to helping businesses build trust and loyalty through excellent customer service.