Chinweotito M.

𝐈 𝐑𝐄𝐒𝐏𝐎𝐍𝐃 𝐈𝐍 𝐒𝐄𝐂𝐎𝐍𝐃𝐒! I help businesses organize workflows, identify process gaps, improve operational processes, and document how work gets done. I’m a PMP-certified operations professional with 10+ years of experience across healthcare operations, PBM, pharmacy, technology-enabled workflows, and process improvement. My experience includes workflow analysis, process documentation, SOP development, operational research, issue resolution, KPI tracking, QA/testing, and cross-functional coordination. I can help with: • Workflow and process analysis • Process improvement and gap identification • SOP and process documentation • Operational research and reporting • Excel data organization and KPI tracking • QA, UAT, and AI/IVR testing • Project and operational coordination • Healthcare/PBM operations consulting I have hands-on experience using tools including Excel, Jira, Asana, Confluence, SharePoint, Teams, Slack, Zendesk, and Notion. If you have a process that is disorganized, difficult to track, or creating unnecessary delays, I can help you break it down, document it, and identify practical ways to improve it.