Jean-Fabrice Ulrich K.

Microsoft 365 problems slowing your team down? I fix them, and I document the fix so they don't come back. Top Rated Plus | 100% Job Success | 1,300+ hours and $100K+ delivered for international clients With 6+ years of hands-on IT experience, I help companies run Microsoft 365 smoothly: administration, user support, security and training. I work with enterprise customers every day, so I know what actually breaks in the real world and how to fix it fast. ━━━━━━━━━━━━━━━━━━━━ WHAT I DO ━━━━━━━━━━━━━━━━━━━ ✔ Microsoft 365 Administration: users, licenses, groups, Exchange Online, shared mailboxes, mail flow ✔ Microsoft Teams & SharePoint: setup, structure, permissions, governance ✔ Security: MFA, Conditional Access, password policies, phishing protection ✔ IT Service Desk (L1/L2): ticket handling, troubleshooting, escalation, SLA-focused support ✔ Intune & Entra ID: device and identity management basics ✔ Onboarding/offboarding procedures and PowerShell automation ✔ Knowledge base, user guides and training for admins AND employees ✔ Customer support processes and bilingual (EN/FR) communication ━━━━━━━━━━━━━━━━━━━━ WHY CLIENTS KEEP WORKING WITH ME ━━━━━━━━━━━━━━━━━━━━ ★ Proven reliability: 100% Job Success and 5-star feedback ("Appreciate your commitment and support to the team.") ★ I take ownership: I don't just close tickets, I solve the root cause ★ Clear communication: I explain technical issues in plain language ★ Long-term availability: 30+ hours per week, average response under 4 hours ★ Bilingual: English (fluent) and French (native), ideal for teams in Africa, Europe and North America ★ Background in project management and customer relationship management: I understand business impact, not just technology ━━━━━━━━━━━━━━━━━━━━ HOW WE START ━━━━━━━━━━━━━━━━━━━━ 1. Send me a short message about your setup and your problem 2. I reply quickly with questions and a clear plan 3. We agree on scope, timeline and rate 4. I deliver, document and stay available for follow-up Let's make your IT run quietly in the background. Message me now. Jean-Fabrice Ulrich Kouassi