Muhammad N.

Upwork Certified Customer Support & Virtual Assistant Specialist | Microsoft Certified AI Fundamentals | Phone, Email, Chat, Admin Support, Ecommerce, CRM, Social Media Hello! I’m Muhammad Naqash — an Upwork Certified Customer Service Professional and Microsoft Certified AI-900: Azure AI Fundamentals Specialist with 3+ years of experience in Customer Support, Virtual Assistance, and Business Operations. I help startups, entrepreneurs, and established businesses streamline their customer service, administrative tasks, and ecommerce operations for greater efficiency and growth. Certifications: 1. Upwork Certified Customer Service Representative 2. Microsoft Certified in AI: AI Fundamentals | Microsoft Certified (AI-900) | Azure & Machine Learning Basics 3. Customer Success Management Certification (Udemy) 4. IELTS – English Language Proficiency (British Council) ✅ Customer Support Expertise 📞 Phone Support, Email Support, Live Chat Support 📋 Call Center Management & Inbound Inquiry Handling 🧩 Complaint Management & Customer Feedback Documentation 🛒 Order Processing, Tracking & Payment Processing 🚀 Product Onboarding & Customer Training 📈 Customer Retention, Engagement, & CRM Management 🗂️ Customer Service Training & Team Management ✅ General Virtual Assistance Services 🗓️ Calendar Management, Scheduling, & Meeting Agendas 🛍️ Ecommerce Store Management (Shopify, WordPress) 🗃️ Data Entry, Accuracy Verification & File Management ✍️ Draft Correspondence & Form Development 📊 Task Coordination & Light Project Management 📦 Inventory Management, Order Processing & Payment Handling 🔎 Survey Creation, Business Reports & Personal Administration 🎨 Social Media Account Setup & Basic Content Assistance ✅ Tools & Platforms 🛠️ CRM & Support Tools: Zendesk, Freshdesk, Help Scout, Zoho CRM, Salesforce, HubSpot, Intercom, Vision Helpdesk, Jira 🛠️ Project Management Tools: Trello, Asana, ClickUp, Microsoft Teams, Slack 🛠️ Admin & Productivity: Microsoft Office Suite, Google Workspace (Docs, Sheets, Forms), Dropbox, Dropbox Sign 🛠️ Ecommerce Platforms: Shopify, WordPress, Octane AI 🛠️ Creative & AI Tools: Canva, CapCut, ChatGPT, Gemini, Jasper AI, Copy.ai 🛠️ Microsoft Certifications: AI-900 (Azure AI Fundamentals) ✅ Industries I Serve Ecommerce & Retail Tech & SaaS Travel & Hospitality Health & Wellness Education Real Estate Sales & Marketing ✅ Languages Spoken English, Hindi, Punjabi, Urdu I am committed to providing reliable, proactive, and detail-oriented support that enhances your business operations, improves customer satisfaction, and drives growth. 📌 Let’s connect to discuss how I can support your business success!