Randz Brian Abiera D.

I am a reliable and detail-oriented Virtual Assistant with proven experience in legal intake, quality assurance, administrative support, and customer service. I’ve worked with U.S.-based law firms and service businesses, supporting daily operations through accurate data handling, client communication, and process improvement. My background includes roles as a Quality Assurance Specialist and Legal Intake Specialist, where I audited client interactions, ensured protocol compliance, managed confidential legal documents (HIPAA/HITECH), and helped improve intake workflows. I’ve also handled lead intake, appointment scheduling, and lead generation for a service-based business, reaching out to construction firms, real estate agencies, and retail companies to build new partnerships. I’m comfortable working in fast-paced environments and managing multiple tasks without sacrificing accuracy. My experience in the BPO industry has strengthened my communication skills, problem-solving ability, and professionalism when working with clients.