Shirized Ina G.

Freelancer, Customer Support Specialist, Virtual Assistant

I'm a Customer Support Specialist with experience in providing Phone, Live Chat, and Email Support. Through more than 4 years of experience in the BPO Industry, I was able to earn a sufficient amount of skills and knowledge to understand how customers behave and interact. This allowed me to become more efficient in handling each customer's concerns and inquiries and, at the same time, making them feel that nothing is left unaccounted for. I am able to communicate efficiently with different types of customers no matter what their concerns are. I am also able to provide detailed guides, instructions, and explanations to customers, assuring them that the issue is understood and a solution would be provided. Qualifying Characteristics: - Fast Learner - Detailed and Organized - Delivers good quality customer service - Team player - Flexible - Can work under pressure - Good English Communicator