Shenna Enjelle R.

Tired of robotic customer service? I’m the human touch your customers will notice. Hi, I’m Shenna, a Virtual Assistant with 10+ years in customer service, sales, and remote support. I help business owners keep customers happy and operations running smoothly while they focus on growth. What I do Customer Support & Escalations: Phone, email, and chat. Returns, refunds, chargebacks (PayPal and card), and complaint resolution that keeps customers. NDIS Rostering & Scheduling: Staff rosters, shift cover, schedule changes, and participant and worker communication. Solar Installation Coordination: Scheduling installers, confirming site visits, tracking project progress, and keeping customers updated. Admin Support: Shopify order management, data entry, supplier communication, and review responses (Trustpilot and others). Tools: Zendesk, Gorgias, Zoho, Salesforce, Shopify, Slack, RingCentral, Airtable, Flowlogic, Appoyo, Google Workspace, Microsoft Office Why clients choose me Calm, empathetic communication, even with difficult customers Organized, detail-oriented, and reliable with minimal supervision Quick to learn new systems Available to start immediately Send me a message about your biggest support or admin headache. I’ll tell you how I can take it off your plate.