Lokrit E.

Here's something nobody tells you: Customers don't leave because your product is bad. They leave because they felt confused, got busy, nobody checked in, or they forgot why they signed up in the first place. And if you run a business that relies on customers coming back, you know exactly how painful that is. 𝗛𝗲𝗿𝗲'𝘀 𝘄𝗵𝗮𝘁 𝗜 𝗱𝗼 𝗳𝗼𝗿 𝗦𝗮𝗮𝗦 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀: I help businesses like yours keep the customers you've worked so hard to get. Customer Onboarding Design- structured onboarding sequences that get users to their first "aha moment" in days, not weeks Churn Prevention- I identify at-risk accounts early, before they become cancellations CRM Recovery & Re-onboarding- I've taken HubSpot accounts running at high activity but zero revenue and rebuilt them into functioning sales tools Customer Health Monitoring- traffic light frameworks (green/amber/red) that give your team early warning signals Re-engagement Campaigns- personalised outreach that brings silent accounts back before they're gone SOP & Playbook Design -the operational backbone that makes your CS function scalable 𝗛𝗲𝗿𝗲'𝘀 𝘄𝗵𝗮𝘁 𝗜 𝗱𝗼 𝗮𝗯𝗼𝘂𝘁 𝗶𝘁. I'm Lokrit, a Customer Success Manager and Retention Specialist with 10+ years of frontline experience across SaaS, logistics, cybersecurity education, and hospitality tech. I come from operations, which means I don't just manage customer relationships. I understand how businesses break from the inside and I know exactly where customers fall through the cracks before they ever tell you. 𝗪𝗵𝗮𝘁 𝗜 𝗱𝗼 𝗳𝗼𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀: 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 𝗗𝗲𝘀𝗶𝗴𝗻: Structured sequences that get users to their first "aha moment" in days, not weeks 𝗖𝗵𝘂𝗿𝗻 𝗣𝗿𝗲𝘃𝗲𝗻𝘁𝗶𝗼𝗻:I identify at-risk accounts early, before they become cancellations 𝗖𝗥𝗠 𝗥𝗲𝗰𝗼𝘃𝗲𝗿𝘆 & 𝗥𝗲-𝗼𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴: I've taken HubSpot accounts running at high activity but zero revenue and rebuilt them into functioning sales tools 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗛𝗲𝗮𝗹𝘁𝗵 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴: Traffic light frameworks (green/amber/red) that give your team early warning signals 𝗥𝗲-𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗖𝗮𝗺𝗽𝗮𝗶𝗴𝗻𝘀: Personalised outreach that brings silent accounts back before they're gone 𝗦𝗢𝗣 & 𝗣𝗹𝗮𝘆𝗯𝗼𝗼𝗸 𝗗𝗲𝘀𝗶𝗴𝗻: The operational backbone that makes your CS function scalable 𝗥𝗲𝗮𝗹 𝗿𝗲𝘀𝘂𝗹𝘁𝘀 𝗳𝗿𝗼𝗺 𝗿𝗲𝗮𝗹 𝘄𝗼𝗿𝗸: Diagnosed a HubSpot CRM for an events management company- 847 contacts, 68 open deals, zero closed revenue. Found 41% duplicate contacts, 34 stale deals, 3 broken workflows. Rebuilt the entire system in 6 weeks. Handled a mid-project stakeholder crisis and kept the rollout on track without missing a milestone. Built the complete operational infrastructure for a cybersecurity education bootcamp from scratch, registration system, school partnership onboarding, referral tracking, commission calculation, SOPs, and all programme materials. First cohort: 120 registered · 22 completed · 8 graduated with capstone projects. Designed a customer health monitoring framework and re-engagement campaign that brought silent accounts back within 14 days of personalised outreach. 𝗛𝗼𝘄 𝗜 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝘄𝗼𝗿𝗸: I welcome new customers so they see value in their first two weeks, not two months. I track engagement and reach out the moment I notice someone slipping, before they decide to leave. I study customer behaviour and solve problems they didn't even know they had yet. And because I come from sales, I know a growth opportunity when I see one, I just don't push. I help customers discover what they're missing, and that usually means more revenue for you. 𝗧𝗵𝗲 𝗿𝗲𝘀𝘂𝗹𝘁? Your customers stay longer. They spend more. They refer people. 𝗧𝗼𝗼𝗹𝘀 𝗜 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵: CRM: HubSpot · Salesforce · Zendesk · Pipedrive Outreach: Apollo, Intercom Productivity: Notion · Trello · Asana · ClickUp · Google Workspace CS Platforms: Gainsight · ChurnZero 𝗟𝗲𝘁'𝘀 𝘁𝗮𝗹𝗸 𝗶𝗳: — You run a subscription or SaaS business — You care about your customers beyond just having a support ticket system — You want someone who will show up, listen, and fight to keep every customer you've worked hard to get Send me a message. No pitch. No pressure. Just two people who want to do right by your customers.