Fernando C.

🏅 Google Data Analyst Certified 🏅 I'm a Sales Representative | Data Analyst | Data Entry | Virtual Assistant | Customer Service | with over 8 years of experience in preparing, processing, and analyzing data and creating useful insights and dashboards as requested in the BPO Industry. Professional Certifications: 📃 Google Data Analyst Certified. 🧾 8 Years of experience in the BPO Industry. ⬡ 3 Years as Senior Data Analyst. ⬡ 1 Year as Team Leader (Managed Staffing/Provide Feedback and Coaching) ⬡ 1 Year as Quality Assurance Agent. ⬡ 3 Years as Customer Service Representative/Sales and Travel Agency. Knowledge in: ✔ Call Handling, Chat Support and Email Support ✔Canva Pro (To create designs) ✔ BPO Industry (Call center Metrics) ✔ Microsoft - Excel, Word, Powerpoint, Outlook, OneDrive, MS Forms. ✔ G Suite - Drive, Calendar, Docs, Sheets, Slides, Forms, Sites ✔ Travel agency knowledge (Sales, Flights, Cars, Hotel, Activities Reservations) ✔ Staffing and Scheduling Additional Info: 🖥 Advance Computer Skills. 💻 150 MB Download Internet Speed 25 MB Upload Speed. 🖥 Triple Monitor. ⌨️ 62 WPM (261 CPM). 📕 Spanish: Native 📗 English: Advance C1+ Check out my YouTube channels: ▶ Spanish: @TrabajaConDatos ▶ English: @workwithdataEN