Shiela D.

𝐍𝐞𝐞𝐝 𝐡𝐞𝐥𝐩 𝐬𝐞𝐭𝐭𝐢𝐧𝐠 𝐮𝐩 𝐆𝐨𝐇𝐢𝐠𝐡𝐋𝐞𝐯𝐞𝐥, 𝐟𝐢𝐱𝐢𝐧𝐠 𝐝𝐢𝐬𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐞𝐝 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬, 𝐨𝐫 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐧𝐠 𝐭𝐡𝐞 𝐰𝐚𝐲 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐡𝐚𝐧𝐝𝐥𝐞𝐬 𝐥𝐞𝐚𝐝𝐬 𝐚𝐧𝐝 𝐚𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭𝐬? I help service businesses build CRM and automation systems that improve lead response, follow-up, booking, customer communication, and team visibility. Instead of adding random automations, I first understand how your leads currently enter the business, what happens after an enquiry, where follow-ups are being missed, and which parts of the process still depend on manual work. I can help you with: • GoHighLevel account setup and optimization • CRM implementation and pipeline management • Lead capture and automated follow-up workflows • Appointment calendars, confirmations, and reminders • Missed-call text back and no-show follow-up • Email and SMS automation • AI chat agents and enquiry qualification • Customer reactivation and nurture campaigns • Review and reputation management systems • Forms, surveys, landing pages, and funnels • Make integrations and webhook automation • API integrations between business tools • Custom fields, tags, triggers, and opportunity stages • Dashboard setup and workflow reporting • Process documentation, testing, and team handover My work is guided by the CALMA Framework: Clarity: Understand the current process and identify bottlenecks. Alignment: Connect the customer journey, team, and technology. Leverage: Use CRM, automation, and AI to remove repetitive work. Momentum: Track performance and improve what is working. Adapt: Refine the system as the business grows. Tools and platforms GoHighLevel, Make, Pipedrive, Google Sheets, Google Drive, Slack, webhooks, APIs, AI language models, email automation, SMS automation, and appointment scheduling platforms. I can support you with: • A focused workflow or integration • An existing GoHighLevel account that needs improvement • A complete CRM and automation implementation • A review of your current systems and recommendations on what to build first Whether you need one workflow fixed or a complete CRM and automation system, I can help you turn your process into something clear, reliable, and easier for your team to manage. Tell me what is happening now, where the process is breaking down, and what result you want to achieve. From there, we can identify the right first step and build only what your business actually needs.