Franklin D.
Email Support Specialist | Content Moderator
I'm a reliable, bilingual in English & Spanish customer support specialist with 9+ years of experience in email support, content moderation, and Shopify assistance. I help ecommerce brands and online platforms manage inboxes with first-contact resolution, handle Shopify orders, returns, refunds, and tracking, and enforce trust & safety policies through consistent content and comment moderation, using Gmail and Hiver CRM. I'm detail-oriented and quick to adapt to your processes, I'd love to help your customers feel heard and your business run smoothly. Check out my portfolios below and send me a message! :)
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $15k
Billed in all: $46,289$46k
$2.1k in the last 6 months
Across 12 contracts
Earnings, last 30 days
Skill rankings: Top 2% in Email Management
Ranked by MRR among everyone on Upwork with the skill.
- #7Focus Group Moderation114 freelancers · 🇩🇴 #1Top 6%🇩🇴#1 of 3
- #8Forum Moderation162 freelancers · 🇩🇴 #1Top 5%🇩🇴#1 of 18
- #26Community Moderation605 freelancers · 🇩🇴 #2Top 4%🇩🇴#2 of 22
- #26Answered Ticket446 freelancers · 🇩🇴 #2Top 6%🇩🇴#2 of 21
- #42Content Moderation1,144 freelancers · 🇩🇴 #1Top 4%🇩🇴#1 of 46
- #44Email1,368 freelancers · 🇩🇴 #2Top 3%🇩🇴#2 of 22
- #57Customer Care2,153 freelancers · 🇩🇴 #3Top 3%🇩🇴#3 of 42
- #63Ecommerce Support1,624 freelancers · 🇩🇴 #1Top 4%🇩🇴#1 of 15