Josttin Moises M.

Bilingual Customer Service Specialist | Zendesk Expert | E-Commerce Support $15.00/hr ✅Thank you for visiting my Upwork profile!✅ Greetings! I am a dedicated Customer Service Specialist with a profound commitment to excellence and over 6 years of extensive experience in the dynamic Call Center Industry. Professional Highlights: 🔹 Multilingual Expertise: Proficient in both English and Spanish, offering seamless communication for a diverse clientele. 🔹 Versatile Skill Set: ✅ Email Handling (EN/SPA) ✅ Chat Support (EN/SPA) ✅ Tech Support (EN) ✅ QA (Call Quality Insurance, EN/SPA) ✅ Cold Calling (EN/SPA) ✅ Retention Agent (EN/SPA) ✅ Billing and Sales (EN/SPA) ✅ Collection Agent (EN/SPA) 🔹 Technologically Adept: Well-versed in various CRM systems, including Zendesk and Salesforce, Additionally, proficient in Microsoft Office tools (Word, Excel, PowerPoint). Why Choose Me? ✨ Proven Expertise: With a successful track record in handling diverse customer service functions, I bring a wealth of experience to the table. ✨ Adaptable Learner: Known for my capacity to quickly grasp new concepts and technologies, ensuring a swift integration into your team. ✨ Customer Satisfaction Focus: Committed to elevating customer satisfaction levels by providing top-notch service and resolving issues effectively. By selecting me, you're choosing a dedicated professional who will enhance your company's customer satisfaction levels. I am confident in my ability to complete all assigned tasks and contribute to your organization's success. Feel free to reach out to schedule an interview and discuss how I can bring my skills to benefit your team.